The Crucial Impacts of UX on brand image and sales volume.

Yuxin
Marketing in the Age of Digital
3 min readFeb 10, 2024

Welcome back, my friends!

This week, I’m thrilled to dive into the world of UX, specifically focusing on the critical role a brand’s website plays in shaping its image and driving sales. Think of a website as the digital face of a company; it’s often the first point of contact for many potential customers who stumble upon a brand via social media and decide to look it up. For our loyal customers, the brand’s official site might be their go-to for purchases. Thus, the quality of website design directly impacts the brand’s image and sales volume.

In our journey to unravel what makes for an exceptional UX design, we’ve outlined several benchmarks that serve as pillars for a great user experience. These elements not only lay the foundation for positive interaction but also contribute to a holistic environment that truly resonates with users. Let’s break down these objectives:

1. Content Quality is about engaging users with clear, concise, and relevant information tailored to their needs and expectations. It’s the backbone of enhancing the overall UX, ensuring users find value in every click and scroll.

2. Aesthetic Appeal ensures the visual first impression aligns with the brand’s tone, inviting user engagement through a balance of beauty and functionality.

3. Simplicity in Design focuses on creating an intuitive navigation system and minimizing cognitive overload, making the user’s journey both efficient and satisfying.

4. User-Centered Approach emphasizes understanding and integrating user needs, behaviors, and feedback into the design process, ensuring the website fulfills its intended purpose effectively.

5. Logical Structure and Navigation ensures information and features are organized in a user-friendly manner, facilitating easy discovery and interaction.

Highlighting an exemplary case, let’s talk about Bhu Foods, a brand known for its commitment to offering healthy, low-sugar, high-fiber, delicious snacks. Their website is a testament to their business objectives: educating customers and boosting sales.

The Bhu Foods website captures attention right from the first glance with its vibrant colors and cartoon-style imagery, especially appealing to their target market of millennial women. The site is well-organized, ensuring easy navigation to valuable information, from product highlights to brand mission, making the user experience seamless and engaging.

What sets Bhu Foods apart is not just their visually appealing design but their focus on quick loading times, an interactive interface, and a compelling brand story that resonates with consumers’ concerns about sugar intake. They’ve cleverly integrated videos to guide users through the purchasing and subscription process, addressing potential uncertainties and encouraging engagement.

While Bhu Foods’ website sets a high standard in UX, there’s always room for improvement. For instance, the homepage could balance product promotion with more brand storytelling, helping new visitors quickly grasp what sets Bhu Foods apart in the healthy snacks market. Highlighting their unique selling proposition, such as their focus on low-sugar products, more prominently could further refine their UX.

As we explore Bhu Foods’ website as a learning example for brands like Hippeas, it’s clear that while there are many strengths, the continuous evolution of UX design means always looking for ways to enhance the user experience.

I’m curious to hear your thoughts on Bhu Foods’ website or other UX elements you’ve found impactful. Share your insights in the comments below!

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