Views about TikTok’s E-commerce service in the U.S.

Ziyang Yao
Marketing in the Age of Digital
2 min readOct 15, 2023

TikTok just announced a piece of big news in September, that they launched its Shop feature, “TikTok Shop” now is available in the United States market.

I don’t know how other people feel about this news, but I am very excited to shop with TikTok. They updated a post on blogs, saying, “TikTok Shop will now bring shoppable videos and LIVE streams directly to For You feeds across the country and give brands and creators the tools to sell directly through shoppable content on the TikTok app.”

Shopping on shoppable videos is definitely a novelty for me, this means that once I find something that I really like in the video, I can buy the products immediately without go to Amazon or eBay again. I think TikTok Shop will gain huge success in the future and maybe change the U.S. e-commerce competitive environment.

Pros & Cons for TikTok Shop:

Pros:

  1. Data-Driven Recommendations: With the most advanced algorithms, TikTok can provide highly personalized shopping recommendations, enhancing the likelihood of customer’s purchases.
  2. Empower Creators: The TikTok Shop can serve as a platform for influencers and creators to monetize their content directly.
  3. Enhanced User Experience: Users can seamlessly transition from viewing content to making a purchase without going to third-party platforms, this will enhance the overall user experience.

Cons:

  1. Saturation Risk: There’s a risk of oversaturating the market with powerful competitors like Amazon and Instagram.
  2. Privacy Concerns: There are privacy concerns of users will worry about how their data is used by TikTok.
  3. Dependency on the Platform: Brands might become overly reliant on TikTok for sales, which can be risky if TikTok changes its algorithms or policies, this already happens in China, but the brand owners don’t have a very good solution for this situation yet.

Conclusion

I think TikTok Shop has promising potential in the future, but it’s crucial for TikTok to address the Privacy challenges now.

As an E-commerce enthusiast, I believe that the fusion of content and commerce is the future. But for TikTok to be truly successful, it depends on how they can address potential problems and deliver real value to its users.

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Ziyang Yao
Marketing in the Age of Digital
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