The end of bad experiences?
City hopping in a Foursquare world.
NYC must be the place where you can use Foursquare-like tools the most easy. Maybe it’s because I’m only an outsider visiting the City that never sleeps, but the amount of coffee bars, places to enjoy an early afternoon cocktail or discover new tastes is enormous. When I was in NYC the first time a decade ago, finding a place was as easy as it is today, the only difference was that you had no clue upfront whether the place would be great, just good or plain rubbish. Every coffee you ordered was an opportunity for an new taste experience or a disappointment in humanity all together. Chances where about 50/50.
Today, things are different. Very different. I don’t think we had one drink/bite in a place that did not have a 8+ score on Foursquare… and preferably with an online OpenTable functionality (saves you a lot of trouble waiting for the place to actually open and a lot of money if you are on a roaming rate).
There is no more hiding in this world. Bad places can only exist for the group of people not willing or not able to check a place out before they enter. With this group growing smaller over time, all market players will need to push the limit, become more agile, more original, more customer oriented, more experimental, more cosy, more local, more specialised.
Tourist traps will only live so long. Don’t ever again say technology is not bringing good things to humankind! Don’t wait for the crowd and technology to change your industry, change it for them!