DrupalCon 2017 Presentation: Making Mass.gov data driven and constituent centric

A straightforward mission doesn’t always mean there’s a simple path. When we kicked off the Mass.gov redesign, we knew what we wanted to create: A site where users could find what they needed without having to know which agency or bureaucratic process to navigate. At DrupalCon Baltimore in 2017, we shared our experience with the first nine months of the project building a pilot website with Drupal 8, getting our feet wet with human-centered (AKA “constituent-centric”) design, and beginning to transform the Mass.gov into a data-driven product.