DrupalCon 2017 Presentation: Making Mass.gov data driven and constituent centric

A straightforward mission doesn’t always mean there’s a simple path. When we kicked off the Mass.gov redesign, we knew what we wanted to create: A site where users could find what they needed without having to know which agency or bureaucratic process to navigate. At DrupalCon Baltimore in 2017, we shared our experience with the first nine months of the project building a pilot website with Drupal 8, getting our feet wet with human-centered (AKA “constituent-centric”) design, and beginning to transform the Mass.gov into a data-driven product.


Massachusetts Digital Service

Part of the Executive Office of Technology Services and…

EOTSS Digital Services

Written by

Digital Services from @MassEOTSS uses technology, design & data to make interacting with government simpler, faster, more meaningful & wicked awesome.

Massachusetts Digital Service

Part of the Executive Office of Technology Services and Security (EOTSS), our mission is to use the best technology, design, and data to make every interaction with Massachusetts government simpler, faster, more meaningful, and wicked awesome.

EOTSS Digital Services

Written by

Digital Services from @MassEOTSS uses technology, design & data to make interacting with government simpler, faster, more meaningful & wicked awesome.

Massachusetts Digital Service

Part of the Executive Office of Technology Services and Security (EOTSS), our mission is to use the best technology, design, and data to make every interaction with Massachusetts government simpler, faster, more meaningful, and wicked awesome.

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store