How We Built ShopJedAI: The AI Assistant Transforming Shopify Customer Experience

An advanced AI-driven eCommerce marketing solution tailored for small to medium-sized retail businesses

JedAI is a powerful, all-in-one platform combining a smart shopping assistant with a cutting-edge ABC ad tool. As part of the MOCG R&D team’s activities, we built the foundation by creating a Shopify LLM Assistant powered by embeddings and a vector database. Additionally, this AI-driven tool can effortlessly create high-performing Shopify advertising campaigns and simplify merchants’ daily routine.

What Is ShopJedAI All About?

Master of Code Global is always committed to crafting engaging conversational experiences. So, it was a no-brainer to develop a similar solution for the Shopify platform, knowing the impact it could have on customer journeys. Designed to supercharge sales and make shopping a breeze, our innovative virtual helper for Apple Business Chat provides an in-store assistant right within the customers’ favorite Shopify stores.

Imagine this: your buyers can get instant answers about deliveries, discounts, and the latest product updates — all through a friendly chat. Plus, they can make secure purchases directly in Messenger, streamlining the entire shopping journey. Worried about common questions? Our FAQ-busting chatbot has you covered, ensuring a smooth and transparent buying process.

Challenge

How did we help our clients make their shopping more fulfilling?

Crafting the perfect virtual assistant meant navigating some interesting cases. Here’s what we faces and solved while building our Apple Messages for Business chatbot:

Case #1: Trustworthy Tech

Getting verified for a corporate account was our first-priority task. We had to prove our bot wouldn’t disrupt the Apple Business Chat experience. But after some fine-tuning, we successfully demonstrated the assistant’s reliability — a win for both security and customer journey.

Case #2: Finding the Right Fit

Initially, MOCG aimed to reach new clients. However, we quickly realized users weren’t ready to chat with an unfamiliar bot, especially for services they weren’t actively seeking. So, we changed our target audience to existing Shopify users — a loyal group who’d benefit most from updates and assistance within the platform they already loved.

Case #3: Handling the Tech Issues

It’s not a secret that all virtual assistants have their quirks (better known as Gen AI hallucinations). But through continuous training and refinement, we ensured our bot consistently delivers top-notch service, ready to answer your every query.

Distinguished Features of Our Product

Master of Code Global is revolutionizing the Shopify experience with JedAI — a dynamic chat assistant. This tool is a win-win for both customers and the platform itself. What sets it apart from the competitors?

• Boost Your Shopping Game. Let your buyers say goodbye to boring product browsing! Our engaging chatbot helps them discover new products and keeps your audience in the loop about exciting promotions.
• Seamless Support, Every Step of the Way. Need help navigating the purchase process? This friendly assistant is there to answer clients’ questions and guide them throughout the whole shopping journey.
• Transparency You Can Trust. We believe in clear communication. That’s why we’ve also developed and integrated voice bots to directly connect with users and answer any questions they might have.
• Chat Your Way. Whether your audience prefers messaging or voice calls, our versatile assistant meets them where they are. It works seamlessly across all popular messaging platforms, making communication effortless.

Technologies We Leveraged