Best Practices for Responding to Reviews on Google, Facebook & Yelp

Follow these best practices for responding to reviews on Google, Facebook and Yelp.

Jeff Shibasaki
Sep 7 · 7 min read
Logos for Google, Facebook and Yelp.
Logos for Google, Facebook and Yelp.
Illustration by Jeff Shibasaki / Master Your Website

Be Professional

Be Clear, Concise and Error-Free

Acknowledge Positive Reviews

Ignore Petty Complaints

Address Major Complaints

Summarize Multiple Complaints

Write for Your Target Market

Share New and Relevant Information

Don’t Offer Incentives

Don’t Respond Emotionally

Don’t Advertise

Use the Dedicated Mobile Apps

Final Thoughts

Master Your Website

Teaching how to design, market and manage websites.

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Jeff Shibasaki

Written by

Writing about design (my work) and culture (my life). https://jeffshibasaki.com

Master Your Website

Teaching how to design, market and manage websites.

Jeff Shibasaki

Written by

Writing about design (my work) and culture (my life). https://jeffshibasaki.com

Master Your Website

Teaching how to design, market and manage websites.

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