Day 1: PesaPal UX in Sign Up Form
Use Sign Up Options
The Challenge
Brief: Redesign a part of the experience.
Duration: 2 days (Jan 2017).
My role: User Research and Interaction Designer.
Tools: Sketch, Adobe Experience Design.
Design Process: Redesigned an experience.
Summary
Desired Outcomes:
- Redesign an experience in the PesaPal that makes it easier for people to sign up.
- Deliver wireframes of redesigned experience.
Process:
- Designed wireframes.
- Deliver a working Prototype.
Insights-Decisions:
- Wanted to create a simple way of people registering.
Results:
- Delivered wireframes.
- Delivered a working prototype. This prototype needs more iteration on the menu and some of the screens.
Lessons Learned:
- It doesn’t take too long to redesign a part of an experience, but testing it is important to see if users would appreciate the redesign or if it would be useless.
- An engineer’s opinion is always useful to know if what you are designing is possible to code.
Case Study
User’s Problem:
It is difficult to manage another set of login details.
Solution:
Add sign up options via social network account on the App.
Persona:
I created a persona to have someone in mind when redesigning the flow.
Scenario:
After creating a persona, I decided to create a possible scenario:
- Lucy has gotten a school fee payment reminder. She’s heading to a meeting. She remembers she heard of this new payments App called PesaPal.
- She goes online to it on her laptop and finds Personal Solutions they are offering. She signs up.
- Lucy sends fees to her daughter’s (Colleta) school.
Now VS Redesigned:
Wireframes
Current Sign Up.
New Sign Up.
Designs
Signing up in the current PesaPal App.
These are the redesigned designs.
Design Decisions:
Adaptive Placeholders:
Overcome most of the usability issues of float labels while saving space (something that is ideal especially for mobile devices). ~ Katie Sherwin
Sign Up Options:
Why force users to create another set of login details when you can let them login via an external account, such as a Facebook, Google or Twitter? ~ Nick Babich
Next Steps:
- User testing:
- Find out if the sign up option would be useful for people.
- Creating a prototype to test it easily.