You can now claim your insurance benefit online with Specsavers

In an Australian first, consumers with private health insurance no longer have to pay up-front for their online optical purchases.

When purchasing goods online, such as contact lenses, consumers have been required to pay the full cost out of pocket first, then contact their private health insurer to raise a claim and receive payment. In an age when consumers are accustomed to digital solutions that enable seamless checkout experiences, this process is frustrating and inefficient.

We are Medipass, an Australian fintech based in Melbourne, with a focus on digital payments in healthcare. We have spent the past two years working with HICAPS and the health industry to develop a solution that enables consumers to purchase goods online and instantly claim their benefit, and this solution is now live.

Now when you buy contacts online, if your fund fully pays for an item, you are never out of pocket.

This is a significant benefit for Australians, who no longer have to unnecessarily pay for services upfront or spend time manually claiming from their fund.

Specsavers are the first integration partner to enable the new instant online claiming solution. Customers can now purchase contact lenses from the Specsavers online store and select ‘Pay using Medipass’ to instantly claim their health insurance benefit.

How the solution works:

  • Consumers shop at online stores who support Medipass. Our first partner is Specsavers.
  • Consumers select ‘Pay using Medipass’ and then enter their Private Health Insurance and Credit Card details to finalise the payment.
  • Medipass uses the HICAPS platform to connect to participating health funds.
  • 19 private health insurers already participating. A full list is available at
Just select “Pay using Medipass”

About Medipass

Medipass is an Australian health fintech, based in Melbourne. The company was established on the belief that a better health system demands better ways to connect and pay. We build digital health-grade payment solutions, connecting patients, practitioners and payers in ways that drive system efficiency and better experiences of care.


The solution was built in partnership with HICAPS. HICAPS are Australia’s leading electronic claim and payments system, offering convenient on-the-spot processing for a range of Australian health services. HICAPS is an integral part of NAB Health — a group of businesses within the National Australia Bank that cater to the healthcare industry and the needs of health providers across Australia.

About Specsavers

Specsavers has 327 stores across Australia and is focused on providing the highest levels of optometry and dispensing care to customers along with high quality designer glasses and contact lenses at the right price. Our wide range of designer glasses include exclusive collections from ELLERY, Alex Perry, Collette Dinnigan, Carla Zampatti, Balmain, Kylie Minogue and starting at two pairs from $199. Our range of contact lenses includes over 40 different types so we’re sure to have the perfect lens type for your needs.