Mercury Press
Published in

Mercury Press


‘Hold, Please’

Phone answering standards at work

Phone tree prompts have almost eliminated the need for a real person to answer the ringing telephones in offices. Love or loath the voicemail prompts and easy listening versions of the music of our youth; the phone trees at least let us feel like we are making progress in reaching information or a real person.



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Judey Kalchik

I write the truth as I see it. Twice a Top Writer. Join Medium for unlimited reads & also support me at the same time: