Extending Robotic Process Automation (RPA) with Conversational AI

In the last few decades we have seen process automation progress from the basic automation of repetitive manual tasks to advanced robotic solutions that incorporate high- tech computational bots with the capacity to form judgement and complete complex tasks.

Robotic process automation built on the advancements of the past and raised the bar of what technology could allow us to achieve. Modern conversational artificial intelligence solutions are now equipped to raise the bar once more and extend the limits of our ability to optimise enterprise work flows and maximise efficiency.

By layering conversational artificial intelligence on top of existing robotic processing systems; enterprises can radically improve the versatility and the range of the services they are automating. We can now automate throughout the business enterprise starting right from the initial conversation.

As outlined by Alistair Wardlaw, Co — founder and CEO of Mesh “we now have the ability to create scalable conversation-based interfaces that can truly understand the customers intent and actively and intelligently coordinate with other bots and micro-services to fulfil this intent, very much in the same way a human team would”.

Robotic process automation allowed us to automate the arms of an enterprise, conversational artificial intelligence is now giving us the ability to automate its eyes, ears and mouth as well.

Team Mesh
Conversational Artificial Intelligence