Introducing Programmable Conversations
Omni-channel business-to-consumer communication has become a must for modern enterprises to get right. Programmable Conversations is the powerful omni-channel messaging solution that unifies the world’s most popular communication channels like SMS, Voice, WhatsApp, WeChat, Telegram, and Facebook Messenger with one single API.
Our universal solution makes multi platform communication quick and easy. It allows your business to share text messages as well as rich media, geolocation, audio, and video on multiple communication channels in one seamless customer experience.
One customer, one conversation
Imagine a world where your customer facing teams always get the full context whenever engaging with a customer. Where they can navigate from a rich 360 degree customer profile, to a single conversation view that unifies all major communication channels.
That’s exactly what Programmable Conversations does. All messages and channel preferences are loaded into your own software, with just one single API. Whenever a customer reaches out, your conversation will simply be resumed on the last-used channel and synced into a single view. This puts the entire conversation history at your teams’ fingertips, cutting response times and streamlining workflows.
Save development overhead
Building and maintaining connections with different mobile operators and platforms like Whatsapp or WeChat is complicated, time consuming and requires a lot of resources. Adding a new channel requires integrating a whole new API and continuous maintenance of that API connection.
With our omni-channel communication capabilities you get access to the world’s most popular channels with a single API. We’ll worry about adding and maintaining the connection to all the channels your customers use, you just integrate our API and get a single overview and communication experience.
Add WhatsApp Business to your communication suite
Our ever-growing directory of connected channels includes a connection to the WhatsApp Business API, the chat application that has 1.5 billion active users. With Programmable Conversations you can integrate WhatsApp messaging for business into your existing communication suite and build a seamless experience for your organization and your customers.
Omni-channel communication, solved.
Omni-channel communications strategies are a must for modern businesses. Rather than spending valuable resources having to deal with a complex sea of communication channels and fragmented customer conversations, Programmable Conversations streamlines the entire process for you. By integrating the Conversations API, your representatives can easily access multiple communication channels without a hitch.
