Chatbots and virtual assistants have become widely popular in many consumer-facing industries because improvements in artificial intelligence have made them more adept at interacting with human beings.
To stay future proof, BlueEast has finally launched the AI-based Chatbot feature in their home automation Mevris application. The Mevris Chatbot is an automated program that enables communication with customers using Facebook’s messaging application, giving them assistance and autonomous control to manage and operate their accounts via a robot.
What are Chatbots?
Chatbots are computer-based programs that mimic conversation with people using artificial intelligence. They have the capability of completely transforming the way people interact with the internet from a series of self-initiated tasks to a quasi-conversation.
Mervis Chatbot is now fully Operational
Currently, the bot is supporting Orient customers by conversing in a chat format, providing them the option to self-manage and mature the machine learning process. The Mevris Chatbot makes use of artificial intelligence and machine learning to respond to natural language messages sent from Facebook Messenger in regards to the operations and reports of their home appliances.
Unlike other Chatbots, the Mevris bot is backed by a human customer support team which will receive notifications if the bot identifies interactions it is unable to handle. This may include cases in which the user is expressing frustration through colorful language or if they explicitly request human help.
Leveraging this technology, Orient DC Inverter AC customers will not only receive a series of real-time /report format data and metrics such as calculations of their air conditioner’s electricity consumption, power usage, operation information (on/off) & voltages but will also be able to command it to perform certain actions such as changing the temperature setting, adjusting the mode and scheduling the standby time by simply using their Facebook messenger account.
It’s just like talking to an actual human being, all the user has to do it type in their query and the bot will reply with your answer or accomplish the given task.
Chatbots are undoubtedly the next step in the evolution of the internet and BlueEast is proud to arm itself for future advancements by making their applications interactive and super smart.
With the gradual expansion of users, BlueEast aims to incorporate this technology into a variety of domains beyond the consumer electronics industry.
To see how it works read: Orient’s Step by Step Guide for making a Smart AC Account
Future Plans
BlueEast will accelerate the expansion of the features in Mevris by integrating it with personal assistants to maximize value for customers and the IoT industry as a whole.
In the future, rather than confining it to the consumer electronics industry, BlueEast will progressively expand the applications of Mevris for people, industries and verticals to benefit from it at a global scale.
Under the slogan, “Create More” BlueEast will promote knowledge integration for a bigger change. BlueEast will further continue to leverage the knowledge it has accumulated from customers and partners to deliver new value to future clientele.
