Building a UX Studio in Microsoft IT

Tricia Fejfar
Jun 13 · 5 min read

When your users are your coworkers

1. Start with empathy

2. Hire well

3. Become laser-focused

4. Implement the quad model and act like it already exists

The new IT


Microsoft Design

Putting technology on a more human path, one design story at a time.

Tricia Fejfar

Written by

Director of User Experience, Core Services Engineering and Operations, Microsoft

Microsoft Design

Putting technology on a more human path, one design story at a time.