How Microsoft’s Human Insights Library Creates a Living Body of Knowledge

HITS enables researchers and product teams to unlock their collective UX power

Matt Duignan
Jun 18, 2019 · 5 min read
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A library designed to activate research

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Image description: lines (representing references) connect a network of multicolored nodes (representing different forms of knowledge).

Our library’s design sets us up to bring research into discussions like these, to make customer data our common touchstone.

How HITS supports real-time curation and encourages participation

Rather than an arduous final step, curation becomes a natural part of an iterative process.

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Image description: searching for “notifications” returns individual insights from curated collections of knowledge.

Fostering a culture of engagement within and beyond the research community

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Microsoft Design

Putting technology on a more human path, one design story…

Matt Duignan

Written by

Principal User Researcher Manager & Product Manager for the Human Insight Tracking System at Microsoft. Views are my own.

Microsoft Design

Putting technology on a more human path, one design story at a time.

Matt Duignan

Written by

Principal User Researcher Manager & Product Manager for the Human Insight Tracking System at Microsoft. Views are my own.

Microsoft Design

Putting technology on a more human path, one design story at a time.

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