The Evolution of UX Writing at Microsoft

How UX writers became the voice of the customer

Amy Lanfear
May 13 · 5 min read
Image description: Woman sitting at a laptop thinking about the multiple facets of UX writing.

The rise of UI text writers at Microsoft

Image description: Two people wearing shirts that say, “Start making sense.”

Flash forward: a customer-centric approach


Microsoft Design

Putting technology on a more human path, one design story at a time.

Amy Lanfear

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Microsoft Design

Putting technology on a more human path, one design story at a time.