UX Case Study: Designing the 1–800 Contacts Mobile App
A team of dedicated humans, designing an app used by humans.
To protect the internal processes & procedures at 1–800 Contacts, I have omitted and obfuscated confidential information in this case study. All information in this case study is my own and does not necessarily reflect the views of 1–800 Contacts.
As the world’s largest contact lens store, 1–800 Contacts is dedicated to providing a simple, hassle-free way to replace your contact lenses. As the UX Designer on their mobile app team from 2017–2019, I was privileged to work alongside innovators and creators, improving the way consumers buy vision.
A bold assertion
Let’s face it — nobody wants to spend their hard-earned money on contact lenses. Yet, these little pieces of plastic improve our lives and enable us to see the world in all its beauty. The face of our newborn child, jaw-dropping views from snow-capped mountain peaks, and our favorite band from the nosebleed section. For some, seeing the full life experience is only possible with contact lenses.
