Development of a 5-year Information Technology Strategic Plan

Client: Town of Paradise Valley, AZ Town Government

Objective: Development of a 5-year Information Technology Strategic Plan

Background and Solution: The Town of Paradise Valley, AZ engaged Mindboard to conduct a current-state assessment of its Information Technology (IT) operations and provide recommendations on technology improvements in the form of a three-to-five year Strategic Plan that will ensure efficiency, effectiveness, and reliability in the Town’s IT environment. One of the primary goals of this engagement was to understand the current state of IT functions, the desired future state, and ensure the Town possesses the necessary operational and technical capacity, skills, and resources to achieve the desired future state. Project activities included:

• Documentation Review
• Exploratory Meetings & Interviews
• IT Infrastructure Assessment
• Current IT Policies, Procedures, and SLAs Review
• IT Gap Analysis
• IT Strategic Goals, Objectives, and Strategies & IT Strategic Plan Development

Mindboard developed specific and actionable recommendations which enables the Town to maintain and support its current infrastructure, as well as position it to improve IT functionality in a cost-effective, responsive, secure, and stable manner. The project team presented the final IT Strategic Plan to the Town’s project sponsors.