Development of a 5-year Information Technology Strategic Plan

Client: Blount County, TN County Government

Objective: Development of a 5-year Information Technology Strategic Plan

Background and Solution: Building upon the IT Assessment report developed by a third-party in late 2015, Blount County, TN, engaged Mindboard to conduct an in-depth analysis into the County’s information technology needs. The purpose of this engagement was to verify the report’s findings and identify unknown additional gaps.

The team performed a review of the third-party report which included interviews with key County executives and management, site visits to each County facility, market scan of various enterprise systems and hardware, identification of gaps in the County’s IT infrastructure, and the recommendations for future projects. Outcomes of the latter (development projects), allowed the County to close operational gaps, develop an implementation plan (over 3–4 years), and identify estimated costs for program implementation.

Follow-Up Engagement

Post the initial engagement, Blount County retained Mindboard’s services to help the organization to modernize its Information Technology infrastructure, including migrating to a new Enterprise Resource Planning (ERP) System. The County initially operated on an AS400-based, internally designed platform which was past its viable support window and lacked critical integration points to other systems utilized by the County. These and other limitations of the initial system required the County to come up with work arounds, resulting in redundant processes which significantly hampered business processes and system outputs. Several shadow systems using MS Excel and other office productivity applications supplemented the AS400 system, leading to non-transparency of systems and data.

As part of the ERP modernization project, Mindboard conducted the following activities for Blount County:

  1. Interview Key Stakeholders
  2. Conduct Business Process Review Sessions for Accounts Payable, Accounts Receivable, General Ledger, Budgeting, Fixed Assets, Purchase Requisitions, and Other special processes (Schools, Sheriff’s office, etc.)
  3. Document As-Is and To-Be Business Processes
  4. Develop Detailed Business Requirements
  5. Facilitate RFP Development
  6. Conduct Vendor/System Selection
  7. Implementation Project Management

At the end of this project, the County was able to seamlessly operate on a modern ERP platform integrated with other County systems and incorporating industry best practices across people, processes and technologies.

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