Conversational AI at MindMeld
The MindMeld team is part of the Webex Intelligence team at Cisco, which is responsible for developing machine learning-driven, intelligent experiences across Cisco Webex collaboration products.
Before being acquired by Cisco in 2017, MindMeld was a San Francisco-based AI startup powering intelligent conversational interfaces for several companies in the food, retail, and media industries. Now, we’re bringing that same technology to Cisco’s products to make them smarter, more natural, and easier to use.
Last year we launched Webex Assistant, the first of its kind enterprise voice assistant for the meeting room. With Webex Assistant, customers can use their voice to control their Webex video conferencing devices, review the room’s calendar, join online meetings, call people in their company directory, and much more.
Webex Assistant is powered by the MindMeld Conversational AI Platform. We developed this Python-based machine learning framework as a startup, and continue to maintain and improve upon it at Cisco. Following the release of Webex Assistant, we open-sourced the MindMeld Conversational AI Platform. While it’s particularly easy to use MindMeld with other Cisco technologies like Webex, the platform itself is agnostic and can be used to build any kind of conversational interface. As a result, it is now used not only by internal teams at Cisco but also by the wider developer community to build production-quality chatbots and voice assistants.
Given its ease of use and flexibility, MindMeld has been a popular choice at several hackathons, including Cisco’s Smart Spaces Hackathon and the Government of India’s Smart India Hackathon. It was even featured in the winning team’s solution in the 2019 IoT World Hackathon.
To learn more about the MindMeld Conversational AI Platform, check out:
Follow this blog as we share updates about new MindMeld features, best practices for building conversational interfaces, and other snippets from our ongoing research explorations.
