How AI is Changing the Way We Communicate
Communication has evolved to become a significant aspect of globalization since the boundaries and limits of connecting with the world have almost been nullified. The ascent of wireless phones or social media, which have brought with them a new way to communicate with one’s surroundings, has undoubtedly made the world a closer place now. With all the international and national news and happenings intermingling digitally to form a vast network around the globe, everything is just a click away.
Just when it couldn’t be considered to get any more reformed than this, the integration of AI in the world of communication surely came in as a gratifying surprise. It is now being hailed as the next step towards a digital space where we cannot only interact with each other but also with the highly cognitive AI which would undoubtedly enhance user experience.
According to Salesforce, a leading American software company, AI which provides customers with a more “human” interaction, has been trending in their service list majorly since 2019. They have used AI technology to reduce their grievance handling time and increase service deployment and agent productivity. Moreover, when the boundaries of both human cognition and technology intermix, many revolutionary systems, and software come into existence, marking the transformation of the very basics of communication.
Natural Language Processing
The second coming of the AI wave saw the introduction of assistants, like Siri, Cortana, and Alexa, which quickly rooted in the daily lifestyle of people as indispensable tools. All these come under the NLP category, also known as Natural Language Processing, which takes human speech or content and converts it into computer language for processing an output gained through Deep Learning. This has resulted in the simplification of communication between the real and digital dimensions.
NLP has provided an opportunity for the digital platform to not just be a means of transporting information but also for the tools to participate in the communication. For example, various AI applications can perform the automated evaluation of content with human precision, while simultaneously enlightening the user about the probable impact it would make, the proportion of views it would garner, and the likes. This is plausible due to machine learning which comprises of years of data gathered from audience perception and other such characteristics.
AI Speech Coaching
Although emotions and Artificial Intelligence are majorly perceived as two mutually exclusive entities, their affinity isn’t a farfetched idea anymore. Through the help of deep learning, which enables an understanding of human cognition, the AI system can pick up on the traits and characteristics of natural conversations.
Hence, the formation of AI speech coaching is not a surprising occurrence. It helps the professionals involved in fields revolving around public speaking, counseling, and the likes by devising the perfect balance between words and emotions. The AI system can efficiently process how speech and the way it is delivered in would impact a particular kind of audience.
This not only simplifies the work of the people working in fields requiring PR skills but also provides a more concrete and rational justification as to why and how speech affects people.
Real-Time Translation
One aspect of AI which is highly anticipated is the emergence of Real Time Translation tools which can blur the boundaries between different cultures by providing a way of effortless interaction. One such AI-based service from Google — the Google Assistant — is capable of translating 27 languages in real time. Although there are a few drawbacks; such as the prolonged period taken for the translation to occur compared to normal conversations and the fact that the tool won’t be able to process if more than one person speaks at a given time. Yet it is considered a massive step towards nullifying communication depravity due to language factor.
Chat Bots
There is always a time when we face problems with certain online websites or apps. Calling customer care for trivial matters has always been a headache, but that can now easily be avoided with the help of chatbots available on almost all sites for reference or queries. These chatbots are designed keeping in mind personalization and sensitivity towards the customers on an individualistic level. This allows one to converse with AI without being wary of receiving pre-requisitely formed responses and the system, through machine learning and data analysis, can conjure up solutions without any hassle. Additionally, it results in enabling manual employees to focus on more profound and pressing tasks without getting distracted.
What the future holds for us?
The technologies mentioned above are just a glimpse into the infinite aspects of AI which transform the arena of communication. The most direct impact of AI can be seen on various business enterprises which are thriving, directly or indirectly, on communication and interaction, be it with customers, with fellow organizations, or even with interdepartmental employees.
Businesses from multiple sectors around the world are realizing the immense worth of AI-based solutions to enhance productivity and streamline business processes, not to mention offering massive savings in time and money. MindSync realizes the need for bringing these businesses closer to a global talent pool of AI tech experts. To this end, it has created a community of these experts that are available on-demand to businesses of all sizes. Customers can ask for custom AI-based solutions or choose one that suits their needs from the MindSync repository.
According to IDC’s Worldwide Telecommunications 2020 Predictions, 60% of the telecom companies worldwide would be witnessing a shift to AI automation by 2022. The stats depict that AI is expected to be profoundly ingrained in the field of communication in the near future, which would be a coming of another tech revolution worth keeping our eyes open for.
