Digital Transformation Needs New Metrics

Q&A: Digital businesses require a portfolio of strategically chosen, observable KPIs — not warmed over corporate metrics

Simple lift-and-shift approaches typically just move the same old operating models to the cloud. That misses the real business opportunity:

providing enhanced, digitally enabled business capabilities for greater value and agility. That requires a different set of key performance indicators.”

Michael Schrage
Vansh Muttreja

The digital transformation environment is all about finding new ways to create new value-not just doing what you have always done faster, cheaper, or more reliably.

Q: Can you give an example of a well-chosen KPI a company might use, as opposed to a legacy one?

Anne Kwan

While it’s very important to be able to tell your organization’s story and ambitions, you want strategic KPIs to be characters in your strategic narrative — not mere props or background.

Q: Who in the C-suite needs to be involved?



The IDE explores how people and businesses work, interact, and prosper in an era of profound digital transformation. We are leading the discussion on the digital economy.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store

Addressing one of the most critical issues of our time: the impact of digital technology on businesses, the economy, and society.