
Meet the world’s first artificial intelligence personal voice assistant in the hospitality industry — IBM Watson!
Our experts chose IBM Watson Assistant as a dialogue voice interface, which is designed to facilitate the interaction of the client with ModiHost system.
Watson is a feature-rich personal assistant that is always available. Proven and reliable, the assistant will understand the needs of each client, as well as take into account the habits, preferences and personal qualities of the client based on the data collected and stored on ModiHost. This data includes an in-depth analysis of the client’s profile, his previous visits, his current mood and plans in ModiHost system. Besides, the system can use data and information resources that the client provides access to (for example, Google calendar, Facebook account, etc.).
IBM Watson Assistant will also help to improve the quality of service for each customer by asking for their opinion on the services provided in real-time. This maximizes CSI (customer satisfaction index) data, thereby increasing service revenue by up to 25%. Also, it will help to produce an up-to-date analysis of changes in the quality of service provided by hotel departments and specific employees.
Watson will support 13 languages: English, German, Arabic, Italian, Chinese simplified, Japanese, Chinese traditional, Korean, Czech, Portuguese, Dutch, Spanish, French.
For more information about IBM Watson Assistant, please visit: https://www.ibm.com/us-en/marketplace/watson-assistant-for-hospitality

