Marriott Tries Out Self-Service Contactless Tech

Marriott International is launching a pilot program of contactless kiosks for self-service check in and check out in select locations in addition to new vending machines with food and drinks.

Contactless kiosks at Marriott handle check-in, check-out, room keys, and a real-time messaging service if guests need to contact the hotel staff.

“The pandemic has accelerated the demand for contactless services and we continue to evolve to meet the changing needs of our guests,” Stephanie Linnartz, president of Marriott International.

Some Marriott guests can already enjoy the new technology, checking in and receiving their room keys with the help of a mobile app and a touchscreen kiosk. These are equipped with “antimicrobial technology baked into the touchscreen glass, powered by UV light to kill bacteria and viruses,” Marriott claims.

Self-service tech will help hotels optimize their processes and increase efficiency.