Research says 72% of hospitality industry executives have invested in technological innovations over the period from 2011 to 2016. Let’s see what exactly you can find in modern hotels in 2020.
Phone as a key
Traditional hotel keys are becoming a thing of the past, and plastic keycards are replacing them. What hotels are doing now is taking it a step further: allowing their guests to use a smartphone app to access their rooms. For example, Marriott group implemented such a system in their Starwood hotels back in 2014. Guests can access their rooms through the app in 160 hotels in 30 countries. Perhaps, in the future, the very notion of keys will entirely disappear as rooms will let guests in using face recognition. This technology is now being tested in China.
Internet of things
Applications can control more than just doors, but everything in the room. In a modern hotel, you can control lights, window blinds, AC, TV settings and more through an app on your phone. Starting 2011 the Four Seasons hotel has been including tablet computers in rooms as control panels. At Sinclair — a Marriott hotel — in Fort Worth, Texas, guests can enjoy smart mirrors since 2018 when they became featured in rooms.
Modern hotels offer their guests more than just a room to spend the night. They build entire ecosystems for travellers. The Crowne Plaza hotel in New York has installed smart thermostats and occupancy sensors in 795 rooms. When a guest leaves the room, room heating turns off. When the guest comes back, the system rapidly heats the room back to a comfortable temperature. At Four Seasons Beverly Hills, you can check into unique wellness rooms. Here you’ll find special air cleaning systems that combat dust, allergens and pathogens. Instead of regular light switches, the system will tune the lights to your circadian rhythms. This helps with jet lag and provides for better sleep. Hotel owners say that their success is dependent on the ability to foresee the wishes of their guests, and that’s something we agree with 100%.