Modern HMS platforms are not client-oriented, they do not have any information about the client’s habits and cannot produce relevant upsales.
AI unlocks greatly anticipated possibilities for both the guests and the hotel! The ability to project a client’s needs creates a new level of customer experience which benefits both the hotel and the client.
Using AI from this perspective becomes a perfect tool to drive upsales at no additional cost. AI will analyse a customer’s preferences, previous orders and data from previous stays. It can then offer a service, accept the order and pass it on to the staff for immediate delivery. In one move, customer loyalty is increased, a positive experience is delivered, and upsales are boosted — anywhere up to 25%.