Patiently calm in the eye of the storm

When I was offered a job with Huffy that moved me from Minneapolis to Dayton, I was a young, ambitious, go-getter. Go, go, go. I supposed that is why they wanted me; lots of energy, lots of ideas, gonna change the world.

There was the courtship, the salary dance, the relocation package, the offer letter and then that period of silence. I was eager to get things decided, locked down, set on a to do list, go, go, go and these people were not returning my calls. What the hell was going on? I needed to know!

And then I get a call from Sandy, an older woman in the Human Resources department whom I knew only vaguely. She would later turn out to be a very good friend.

“Cool your jets,” she said.

I learned all I needed to know about salesmanship from those three little words, only I didn’t know it at the time. I learned that there was a natural ebb and flow to persuasion, that people needed time to process and that the timing and cadence of information delivery was just as important as what you told them.

I learned how to be patiently calm in the eye of a storm.