Monzo Bank

Three years ago, I joined Monzo as the first user researcher in the Design team. We were just five people and autonomous product squads…

Part 2

Making changes to themes and styles safely

Research is an important part of how we build things at Monzo. It’s our mission to make money work for everyone, and the only way we can…

We’re growing the user research practice at Monzo so every product team has support from a researcher. But we’re growing so fast that it’s…

We’ve been working recently on Monzo Plus, a way for users to add extra features (like travel insurance) to their account for a monthly…

As we grow as a company and more and more people start using Monzo, user research becomes even more important. We need to run sessions…

How the design of a small feature to block gambling transactions made a huge positive impact

Moving office is a major milestone for any fast-growing startup. These are the dos and don’ts we learned the hard way.

We want to make money work for everyone, and that includes teenagers who might be managing their money for the first time. Last year we…

We’ve made Monzo much more reliable over the last 12 months. Here’s our internal data that shows the progress we’ve made, and what we’re…