#ForYourInformation with Amanda
Moonshot Insurance launches its #ForYourInformation !
Regularly, an expert will take the floor to take you with us to the moonshot.
How does tomorrow’s insurance work ? What is contextual insurance ? How to improve the insurer-insured relationship ? How can distributors offer new enriched customer experiences ?
Our astronauts will answer all these questions through their various sectors from e-commerce, travel, mobility, payment, events… and even more.
So, ready for take-off ?
The sanitary context has changed not only the economy but also human relations, especially with third parties. Amanda, our sales representative, speaks about the evolution of commercial relations and the new expectations of partners and customers.
You have a very relational job, how do you continue to create links with future partners in a context where contacts are either forbidden, limited or at a distance ?
Finally, despite the situation, links are created quite naturally. Spontaneous contacts are less common, it is more often planned, but when they do take place they are of good quality. The first contact is usually made by email and then very quickly a verbal exchange is set up. It is recommended to make initial eye contact to get to know each other. As soon as the interaction is personified, the relationship begins to grow. In my opinion it is key to continue to see each other, even virtually, at least at the beginning of the professional relationship, so that we can get to know each other.
However, it may be necessary to make an extra effort to create and maintain regular opportunities for contact.
In the last year, we all felt a kind of distance in terms of exchanges, how do you think companies have adapted to this not-so-new way of communication ? (only Zoom, teams…)
I think it’s actually a benefit for companies, both small and large, to have been forced to adopt these new communication tools very quickly to ensure business continuity. There are still some adjustments and improvements to be made, but at the end of the day, I think it allows us to maximise the potential of our teams while removing a certain number of constraints, whether they are geographical, traffic-related or even personal related. We can refocus on our missions by being isolated sometimes while remaining connected to the collective intelligence.
At Moonshot Insurance for instance, we have welcomed further new colleagues remotely, and they have instantly become part of the family. There are some best practices for getting to know them and getting them on board, and it may not be as nice as face-to-face, but I would honestly say it works very well.
Did your way of approaching commercial exchanges evolve lately ?
I now plan to have more regular exchanges with my prospects or clients without waiting to concentrate everything on a physical meeting.
I also rely less on large business meetings, I prefer to adopt more of a tailor-made approach according to my objectives.
We tried digital exhibitions but it don’t really bring you what you are looking for in terms of networking. However smaller events such as round tables work well and is a good way of continuing to build awareness.
I also feel that we are more focused and more available for business solicitations now than when we were with an almost 100% office rhythm.
Does being in a startup make this process more agile and quicker ?
Yes, we are naturally very outward-looking to move forward for matching with our business challenges. It can only be met by being agile and open to change. We are used to adapting to the context. There are also fewer of us than in a large company, so the deployment of new tools or practices is faster and more easily adopted by the whole team.
Would you say that companies are now more cautious or expect more from salespeople before a partnership ?
In a way, everyone has had to make effort to speak to others, not worth anymore waiting to see the one who knows at the coffee machine. So all have started to do what we (as salespeople) do on a day-to-day basis. It has created a kind of equity, a better understanding of the proactive conversation. That will help us and will benefit to the organization efficiency.
For more information on our solutions, please visit Moonshot Insurance
About Moonshot Insurance
Moonshot Insurance is an Insurtech, leader of contextual insurance that provides Insurance-As-A-Service products to empower the e-commerce industry, mobility providers, along with financial services and so much more.
From underwriting to claim process, Moonshot Insurance innovates at every stage of the insurance value chain. Our value proposition combines innovative insurance coverage with a fully digital experience to enrich the customer experience and meet new consumer behaviours.
Moonshot Insurance operates innovative white-labeled contextual insurance products thanks to its cutting-edge technologies and its API architecture. Since its creation in 2017 within Société Générale Assurances, Moonshot Insurance has been recognized as one of the major fintech firms in Europe by “Emerging 50 fintechs” by KPMG, “TOP 100 Insurtechs” by The DIA Community, “TOP 100 Insurtechs” by Fintech Global…