Interaction Maid Easy

Looking at how to correctly use Interaction Design for things to be Maid Easier.

Design, Test, Re-Design, Repeat. This process will get you to where your design can be perfected. Knowing what your user is looking for and wants in design is key. I was placed into a scenario where we worked in different teams but we all had the same goal. Just like in a real-world situation we were given a few details of what the app was to be called and our basic goals. Our main goal was to design an app for an Uber type system but for house cleaners. In our team, I had first jokingly suggested that we call our app “Maid Easy” but the whole team loved it and it stuck. After the name, we hit the ground running with our ideas and designs. You can view our entire Maid Easy documentation HERE.

We had to first start out our project by creating a questionnaire and interviewing people. This helped us to better understand what our users were looking for in the Maid Easy App. Throughout this project we worked on our design and our user testing. We needed to create a solution for people to order house cleaning fast and easy. Also, to have our employees be able to see who is out there who needs their house cleaned and to have them get good ratings. We needed to have a easy to navigate user friendly app. With each interview and question we gained the information that we needed to go and make our individual prototypes and documentation.

Maid Easy Logo

It always seems that everyone needs something cleaned. Some might have a cleaning job that is too overwhelming or demanding, some live busy and active lifestyles that don’t lend the proper amount of time for cleaning, some need something cleaned in a hurry, and some just don’t like to clean. With the “Maid Easy” we are making things simple for our users. It will get people’s houses clean quickly and help others to earn extra money when they need it.

After the survey, the main concern seemed to be security, simplicity, privacy, and trust with the future people cleaning their house. We initially needed two different groups of people. We needed a space for the customer to go and schedule a cleaning and a place for the employee to go and confirm an appointment.

As I found out what my target audience wanted I started to think about the different elements they would need. The next step of creating this app was looking at my apps navigation. I create a site map and planning on each of the screens I was going to need for my prototype.

Hand Drawn Site Map

I started my prototype with what I thought this MaidEasy app should look like. I was using Sketch to create all of the designing of the prototype. I was skeptical at first because it was my first time using sketch. I didn’t really know what I was getting into. My first prototype was like a test run to see what sketch could do and how I could understand it. I wanted it to be very simple and not too much going on with the design. But I wanted the user to know where they were and how they could get back.

This lead to something with not the best design but working and functional pages that where all connected. After I had created the site map and the prototype I took it into InVision and made it into a functional prototype. I was able to connect my site map ideas to my design to the prototype. You can see the complete prototype HERE.

I loved working on this project because it gave me so much design freedom. I had a hard time with learning how to use sketch at first but once I understood it things went a lot smoother. I had the idea but hadn’t gotten the official design of what I wanted done yet.

After I had worked and gotten the prototype done and create I had my friends and family test it out. The thing I wanted to test with a future customer/member would be to see if they could navigate the appointments. If a member could find/book an appointment. I wanted the customer to be able to do this whole process in less than 5 minutes.

As for the cleaners, I wanted them to sign up to be a cleaner/employee to go in and see their past ratings. I wanted them to see how they were doing and be able to see where they could improve. I wanted the employee to be able to complete this whole process in under 3 minutes. I wanted to see if this process could be done faster since it was just reviewing their past reviews rather than selecting a date and setting up an appointment.

After having done the testing on the prototype I noticed the little things that needed to take place in order to make the design better and more efficient. So, I was looking forward to meeting with my team to see all of their designs as well. When we got back together as a group we got to choose someone’s design who we thought was the best. All of our designs were very different in variation and style. The group had decided to vote for my design. For one of my first times with creating a prototype with sketch I was very proud of my work. I also learned a lot through this whole process on how to work together as a team and how to better understand what your user wants. You can view our teams complete prototype HERE.

Finally gaining a better understanding of what interaction design is all about. This class actually let me have a real-life experience of what it could be like in let me see what type of career studying for. I got to work in a group and creating real life prototypes for what could have been a future employer. The new-found knowledge I took away from this class was how to work better in a group into understanding the good give and take. Another thing I took away from this class was how to create a fully functioning prototype and having it be capable to fully preform. With this new skill, I am now able to understand design and prototype software better.

Morgan Munson is a student in the Digital Media program at Utah Valley University, Orem Utah, studying Interaction & Design. The article relates to (UX/UI App Project) in the (DGM 2240 Course) and representative of the skills learned.