What makes Moriondo Coffee’s service better than owning a coffee machine?

Erica Eller
moriondo
Published in
3 min readAug 12, 2019

Remember when the milkman would deliver milk to everyone’s doorsteps in the neighborhood? Okay, let’s face it, you’re probably too young to remember that. But maybe your parents or grandparents told you about it.

Now that our waste crisis is mounting, many companies are considering ways to go back to the milkman model. Moriondo Coffee wants to do something similar, but with coffee.

Essentially, by joining its coffee membership, you won’t get coffee delivered to your door (it might not stay hot that way). Instead, you’ll get a sleek black cube that spits out single serve coffee. Even though Moriondo still owns the attractive coffee machine, your office members get to drink the single serve coffee it makes to their hearts’ content.

So, what makes it similar to milkman-style delivery? By turning a process (coffee making) that we traditionally associate with a product (a coffee machine) and turning it into a service (the Moriondo Coffee membership), the Moriondo Coffee system maximizes quality over quantity. This includes top-notch customer service. Moriondo Coffee makes sure you are left with the same warm and fuzzy feelings that your grandma may have felt for her milkman.

Moriondo Coffee’s service team loves to chat, but only if you do. They’re available all hours of the day, seven days a week. You can even place your request for more coffee as you’re brainstorming your next start-up unicorn idea in the wee hours of the morning.

And what if something funky happens with the machine? Remember Hal from Stanley Kubrick’s 2001: A Space Odyssey? It’s not that likely, but if the machine stops cooperating (or breaks), Moriondo Coffee’s fantastic service team will replace it within 48 hours.

Now, this service may sound like it comes with a lot of transportation costs. But you won’t have to worry about that, either. Moriondo Coffee always offers free delivery.

Moriondo Coffee makes sure you won’t get FOMO when it releases an upgrade. As soon as Moriondo Coffee machine version 2.0 comes out, they’ll keep you in the loop. As part of your membership, you get machine upgrades free of charge.

Keeping the lines of communication open is key for Moriondo’s coffee membership model. Moriondo Coffee diagnoses machine maintenance issues in monthly online check-ups. This way, if something as simple as forgetting to plug in the machine comes up, the Moriondo team is there to help.

Moriondo Coffee is part of a changing trend in business. As part of the sharing economy, it does things friendlier way. It places an emphasis on quality, user-experience and waste reduction. By taking responsibility for both our customers and our machines, we reduce single-use waste and appliance waste.

Moriondo Coffee gives you the full privilege of using its single serve coffee machine each day in your office, without the burden of maintaining it. If you’re the office manager, this frees you up to think about more important things.

If you still have questions, you can schedule a free demo to see how it works in person.

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Erica Eller
moriondo

Freelance copywriter working in Climate Tech, ESG and Sustainability | GRI & GARP Sustainability and Climate Risk certified | https://ericaeller.com