Great Staff Don’t Grow on Trees and What to do About it

Imagine an orchard of perfectly orchestrated trees that grow nutritious and great tasting fruit in perfect succession. One row at a time, the next blooming just as the previous begins to show itself bare. This continues across acres of land, enough to feed a vast neighbourhood for decades. There is perfectly synchronized growth, offering seamless fruit to cover dry spells, neighbourhood illness and community celebrations.

Does this sound like your pharmacy staff?

If the answer is no then your patients, your staff and your business could be left seriously vulnerable at some point in the near future.

While we are dream of this fairly tale orchard-type succession plan, the current environment and low inventory of perfect people simply do not allow it. You know people-development should be your highest priority, you just don’t know where to start. The answer: build step ladders.

Build Step Ladders

Looking at the overall big picture skill progression within your dispensary, draft a plan that isolates the steps in between ‘start’ and ‘goal’ for someone without previous pharmacy experience. Then plot the names of your current staff along the various steps and honestly self-evaluate their next steps. Then move the…