Plug Your Holes (Putting it all together)

Without municipal water you would have to carry an empty bucket to a well 2 miles away, take a scoop to fill your bucket and walk it back to your house.

Quickly, you would be searching for ways to make the trip more efficient so you could spend less time transporting water and more time on other essential tasks like hunting, gathering, building shelter, resting and reproducing.

But what if your bucket had a ton of holes?

Our pharmacy dispensaries have many holes, many we don’t realize. Instead of struggling to reinvent the wheel, first plug the holes in the existing workflow. No sense in carrying any water until your bucket is optimized and efficient.

#1. Plug Workflow Holes

First, curate workflow that is proactive instead of reactive. Create systems that turnover without incremental energy from staff. This previous article describes this well and explains why in this fluid flowing dispensary, you become the thinker instead of the do-er described here.

#2. Plug People Holes

Second, build the right team. In this previous article I described why hiring people is pharmacy’s biggest problem yet the most important part of your job and unveiled the interview kit I now use to help me automate the interview, reducing cold calls and lost time. Having the right people on board allow you to do #1 well (plug the workflow holes). For the staff already on board, draft a…