Malik Singleton
Knowledge Management | Learning Development
Qualifications
Educator focused on remote instruction and interactive learning.
Career technologist with roles across pedagogy, development, and training.
6 years with NYU IT driving top-level support and knowledge management.
9 years in higher ed, instructing adult learners in software and data science.
20+ years in tech roles ranging from web programming to data analysis.
Organized technical writer. Solution-oriented project manager.
Education
Masters Degree
Master of Science in Publishing from Pace University
Bachelors Degree
Bachelor of Arts in English and Linguistics from Morehouse College
Work History
Technical Support Manager and Instructional Designer at NYU
2014 — Present
- Performing IT service management for academic publishing platform.
- Responsible for training, communications, knowledge, and support.
- Operational work involves group trainings, webinars, and reusable media.
- Built the enterprise on a self-service model to optimize it for scale.
- Changed culture so teams respected the importance of tracking metrics.
- Improved the relevance of help articles, resulting in 60% fewer tickets.
- Aiding instructors and adult learners by providing pedagogical support.
- Using collaborative presentation apps to design instructional materials.
- Regularly analyzing user metrics, audience surveys, usability research.
Instructor at CUNY Grad School of Journalism
2012 — Present
- Currently teaching information design and data science at grad level.
- SME focused on data analysis, data visualization and critical thinking.
- Applying blended learning strategies to instructional media and materials.
Webmaster at elMuseo.org
2009–2012
- Managed Drupal environment for mid-sized museum. Executed relaunch.
- Profiled user behavior with Google Analytics. Built reports in Tableau.
- Helped build museum’s digital collection and online education resources.
Web Producer at TIME.com
2006–2009
- Produced digital multimedia content for major news website.
- Launched and administered 10 high-traffic news blogs.
- Used analytics to measure user behavior and monitor site activity.
Web Project Manager at Pixod Interactive
2003–2006
- Managed web projects for design firm, handling QA, comms and code.
- Client work included adidas, Sony Music, Iman Cosmetics.
Web Production Manager at BlackPlanet.com
2000–2003
- Managed web production and content at early social network.
- Coordinated work between dev and sales teams to monetize social tools.
Web Producer at PCMag.com
1999–2000
- Maintained online version of PC Magazine, including news and reviews.
Researcher at LAWeekly.com
1996–1998
- Fact-checked news stories on tight deadlines. Posted content to website.
Skills
Areas of Expertise
Teaching, Training, Pedagogy
Microlearning, Gamification
Course Design, Adaptive Paths
Knowledge Management
Documentation, Technical Writing
Web Standards and Accessibility
Usability, Information Architecture
Web Development and Design
Business Intelligence and CRM
Databases and Data Visualization
Technologies and Tools
SQL, Excel, Google Sheets
Chartbeat, Google Analytics, New Relic dashboards, AirTable
Instructional Screencasting apps
Captivate, Articulate, QuickTime
PowerPoint, Google Slides, Reveal.js, Jupyter Notebooks
Zoom and Webinar tools
Canvas and LMS tools
HTML, CSS, JavaScript
WordPress Classic & Gutenberg
Photoshop and Adobe CS apps
