Conversational Design Workshop
A one-day workshop for product teams
What makes an interaction with a digital system feel truly conversational? It’s not just being able to talk or text with a “smart” digital pal. You need to start with the people. Taking a quick look back at the last hundred thousand years of human communication will help you make the right leap forward.
Ready to talk about this? Get in touch!
Who it’s for
If your design team needs to move beyond screens, this workshop is for you— no matter what system you’re working with at the moment. Designers, writers, researchers, technologists — anyone who participates in creating or marketing your interactive products should be in the room.
Any organization that designs a system will produce a design whose structure is a copy of the organization’s communication structure. — Conway’s Law
What your team will learn
Before you can design a conversational system, you need to know what that means—from the human’s perspective.
- Identify what makes interfaces truly conversational
- Apply the deep principles of cooperation to any interaction, increasing utility and decreasing frustration
- Solve problems from a human perspective, rather than creating more work for your users
- Select the appropriate mode (reading, texting, talking, tapping) for any context of use
- Use language to make the value you offer meaningful to your audiences
- Give your interface just enough personality
- Retool your workflow to better support the demands of conversational design and have fun doing it
Unlike other workshops that focus on a specific technology, this one will ground you in the fundamentals and core principles of conversational design that apply to websites, apps, voice systems, and messaging — because they matter to the people using them.
Erika understands that great conversational AI requires so much more than great technology. Our workshop on conversational design reinforced the importance of human conversation and content design.
Brian Bilodeau General Manager, Cloud & AI, Microsoft
Read the book
Read an excerpt from the first chapter of Conversational Design!
Watch the talk
If you want a taste, you can watch Design with Words right now.
Interested? Get in touch!
