Mule Design Studio
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Mule Design Studio

Is Fear a Factor?

A metric to help you assess your organization’s ability to learn

For what percentage of people in your organization is it safe to say “I don’t know” in front of absolutely anyone else, about any topic?

The answer to this question is your organization’s continuous learning quotient or CLQ. The reasoning is that in order to learn, you need to first admit ignorance. So, the greater the capacity for doing so, the greater the capacity for learning. It’s that simple. Think of this as a way to quantify psychological safety if you like.



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Erika Hall

Co-founder of Mule Design. Author of Conversational Design and Just Enough Research, both from A Book Apart.