Research Questions Are Not Interview Questions

Erika Hall
Mule Design Studio
Published in
Jan 10, 2019

(You can’t just ask people what you want to know. Sorry.)

Contorsionismo acuático by Salomé Bielsa CC BY-NC-SA 2.0

The most significant source of confusion in design research is the difference between research questions and interview questions*. This confusion costs time and money and leads to a lot of managers saying that they tried doing research that one time and nothing useful emerged.

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Erika Hall
Mule Design Studio

Co-founder of Mule Design. Author of Conversational Design and Just Enough Research, both from A Book Apart.