Week 3: Storyboarding and Reaching out to Stakeholders
Scenarios and Feedback
Last week we defined the stakeholders for our potential service. We researched them through Linked In and reached out to them in order to interview them for our project. We are currently waiting to hear back from them.
On Tuesday we worked on our ideas that we had for our service. These were the 4 scenarios that we came up with:
1. Virtual Reality Concert for the Disabled/ Bed Ridden
For this service, we aimed to bring the concert experience to the disabled and the bed ridden. Our customer can browse through our catalogue of upcoming concerts and order the experience. We will then send them the VR kit to their homes or hospital. The customer can then enjoy the live concert from their beds. Once the concert is over, they will send the kit back to us.
2. Music Vigils for the Patient and their Families
For this service, we wanted to provide an unforgettable customized music experience to the dying. A loved one can order this service via an application and schedule a visit by the music vigil. The Vigil will get to know the patient an create music specifically for him/her based on the gained insights (patients memory, expression, personality, emotions). When death is approaching, the Vigils will visit the patient and perform to him/her. The experience will be recorded to a capsule that allows the family member’s to listen and remember the experience after the patients passing.
3. Music Time Capsule (High Tech)
For this service, we wanted to create a time capsule that would allow the user to relive their past experiences. The time capsule is able to capture the video, sound, and smell of a certain experience. The memory would then gets stored into a secure server. The user will also determine when in the future they want the memory to be sent back to them. When the time arrives, the memory will be delivered to the user via physical or electronic form that is relevant to the time. The user can then re-experience that memory and share it with their loved ones (even after their passing).
4. Music Time Capsule (Low Tech)
For this service, we wanted to provide the customer with a traditional time capsule service. The customer can register and order a music time capsule. They will receive a box and a return label for their order. They will then put his memories and favorite songs/records into the box. They will then determine when they want the time capsule to be sent back to them before sending back the box to the service provider. The box is then stored in a warehouse until the specified date before it is shipped back to the customer. The customer can then enjoy the time capsule and the items within them.
On Thursday’s class we had a speed dating activity with another team to present our ideas. We then heard their feedbacks and thoughts.
Below were the feedback that they gave us:
- VR Concert:
- Think about difference between the experience of being at the concert and being at home watching it. Should we make the customer experience being part of the crowd or being by themselves watching it.
- Should it be an actual live streamed crowd or a virtual crowd?
- Should we do interviews with musicians to find out their thoughts on the idea?
- Should it be a platform that people can buy the service and stream with the VR that they have? Or do we send them the equipment?
2. Time Capsules
- How do we make sure that the memory gets continually updated to the playable format of the future? Can it be experienced in the future? Will it get lost?
- How close will the input and output be to each other? Will it still be the same experience or an altered one?
3. Music Vigils
- End of life patient might want to spend more time with family and friends as opposed to strangers (music vigils). How do we convince them that this is a good idea?
