Customer feedback is an essential element for every business. It can influence innovations and bring changes to the service and the offerings of your business. Feedback improves the customer experience as well as elevates the business, if constructive changes are made on any negative feedback that a customer might have made. One can combine different engaging forms with the best channels that will reach the customers and collect feedback using the software. Businesses need to have a well-integrated feedback system in order to function efficiently.
Here’s how a customer feedback system can help your business:
- Creating omni-channel experiences: The digital feedback forms can be easily available through multiple channels, namely through the website, mobile applications, SMS, QR code widget, and many more. This makes the process of giving feedback hassle-free for the customer.
- Getting fruitful insights: The system helps you collect all the responses from different customers and turn them into insights. This detailed analysis helps you understand the customer’s perspective and what needs to be altered to make their experience worthwhile.
- Engaging customers: Engage your customers using personalized notifications through email or SMS. rewarding customers after every purchase can also help them feel attracted to the brand.
- Take actions: The feedback forms are not just for gathering information, acting on it, and correcting all the flaws can help you make it up to your displeased customers.
LOOP is a multi-feature customer feedback management platform by eWards. It is a feedback mechanism that is well integrated and is an all-in-one customer feedback management platform. Gathering customer feedback and analyzing customer surveys gets easier with LOOP. Here are some features of loop that helps it stand out from the other feedback systems out there:
- Smooth API integrations: LOOP plays well with your CRM, POS, Customer app, and Business app, making sure that everything runs smoothly.
- Multiple choices for query and response: The app does not limit your customer’s responses and gives them several response types including star ratings/ Emoticons/ preset multiple-choice answers, customized comments, and many others.
- Detailed feedback reporting: The dashboard offers reports in great detail along with advanced filters. The net promoter score helps you evaluate your business and improvement.
- Get instant notifications: Loop helps you get updates about any kind of negative comments made on your product instantly, helping you find a solution instantly. This instant gratification of issues will make the customer feel satisfied and valued.
- Sentiment analysis: one can make informed decisions by analyzing the sentiment of each customer which will be understood by the customer satisfaction score.
- Instant gratification: your customer-service can be impeccable if you use automated instant rewards and that will even increase your sales.
Paying attention to your customer’s feedback makes them feel valued and involved. It shows them that they are an integral part of your business when they are asked for their opinion and you act according to it.
Automate your customer feedback process with LOOP. Manage and maintain your brand image by delivering to the problems your customer faces, right away. LOOP can be revolutionary in the way a brand can maintain its customer feedback.
