Top 5 Office Headsets
1. Plantronics Supraplus HW251N
This headset is marketed as the solution of choice for customer service agents, to ensure clear communication.
Pros
It has been designed for all-day use with improved receive-side audio quality. It is simple to use, with a quick-disconnect cable function and quick call feature. These features ensure high sound-quality and ease of use. The wide band means it allows for natural voice sounds and clarity, enhanced by the extended and bendable boom microphone with noise-canceling features.
Cons
It is not wireless, so make sure to factor in these additional costs when budgeting. The mic boom is also not as flexible as the SC230; some customers have mentioned needing an amplifier — if so, a wireless headset will probably be cheaper.
The verdict
The Supraplus continues to be the ‘go-to’ headset solution for agents. However, there are now several other solutions that perform as well or better.
This is a binaural, noise-cancelling corded headset to be used with your mobile phone, desk phone or computer via a connector cable.
Pros
This is the entry point for Sennheiser, who market high-end professional audio headset solutions. This is a popular, soft form ear cup, offering great comfort for the user with a dual ear cup hinge system.
Cons
As with any corded system, the user remains tethered to their phone or work station. Other than this, we love the headset and can’t fault it.
The verdict
This is a great all-round corded headset, which continues to be robust and receive stellar reviews from consumers and reviewers alike!
This headset targets customer service agents and offices to deliver improved comfort for all day wearing.
Pros
The system offers noise cancelling for clearer calls, as well as dual ear cups to block out background noise. It also has a flexible mic with visual and tactile positioning for improved conversation quality.
Cons
This is a corded headset, so use outside of a call centre environment is unlikely.
The verdict
This is a good headset; however, other brands will give you better value for money.
4. Plantronics EncorePro HW710
This system is the top of the Plantronics range of headsets, with a price point to match.
Pros
The headset is noise-cancelling and can be used with the computer or your phone.
Cons
The improvements for this headset are the same as with any corded system, although it comes with a QuickDisconnect feature.
The verdict
This is the solution for anyone looking for the top of the range corded headset which is stylish and provides quality conversational sound.
This headset is designed to be used with the desk phone and comes with a noise-cancelling microphone.
Pros
This headset meets the needs of a customer centre, designed for comfort during all day wear, quality conversation sound and durability. It also has an ‘air shock’ feature which reduces heavy breathing sounds.
Cons
The draw backs for this headset are the same as with any corded system: the wearer remains tethered to their phone or work station.
The verdict
If you’re looking for a durable headset for all day wear at a reasonable price, look no further!
At MyITHub, we have a comprehensive range of headsets, both wired and wireless. We stock the best quality brands, including Jabra, Plantronics and Sennheiser, and we’re always ready to advise you on the right products for your communication needs.
Originally published at www.myithub.com.au on August 21, 2017.
