Client Success Agent
We’re looking for someone exceptional to join our Cape Town team at Names & Faces in the role of Client Success Agent.
What it’s all about
This role is suited to a smart, engaging and detail oriented candidate who is excited by the idea of playing a big part in the early stages of our company’s journey, in an all-hands-on deck environment.
You’ll be working with our Client Success Team to help deliver an exceptional experience to our clients at every point in their Names & Faces journey from onboarding new clients, to day to day client management and user support, through to renewal. You’ll be expected to deliver the level of service that makes Names & Faces clients and users our company’s greatest advocates.
What you’ll need
You will need to be a natural communicator who inherently understands how to engage people from around the world — in person, over the phone and in writing. Given the nature of our product, you’ll consider yourself very computer literate and if you’ve had previous roles in SAAS or tech related businesses, HR or Customer Experience, that would be beneficial.
You’ll also need to be comfortable working with data. In spreadsheets in Excel and Google sheets, and on dashboards with third party and custom software.
Here’s what else we’re looking for:
- You will be kind
- You will be helpful to others
- You’ll be proactive and bold
- You will work well in teams and you will care deeply about how you engage with people
- You’ll be an exceptional communicator
- You will invest in your own personal and professional growth and be excited to learn
- You will be confident and comfortable with technology
- You’ll be efficient and proud of your organisational abilities
- You’ll understand that progress takes time and takes application
Apply for this role
If you believe you’re the person we’re looking for, apply now by completing this form. We look forward to hearing from you.
What we’re about
We believe knowing people’s names is a foundational element in building healthy social fabric in organisations. When we don’t know the names of the people in our companies we are less likely to initiate conversations with them, less likely to include them in our discussions and less likely to ask them for help. This unconscious bias impacts how people engage one another, it impacts organisational culture and it has a considerable bearing on productivity and employee happiness.
At Names & Faces we create tools to help organisations build beautifully fast directories of their teams to help people orient themselves, feel more welcome and to encourage more real life interactions. What we’ve built is not a new social network — the world knows we don’t need another one of those — and it’s not a new communication tool. It’s the simplest, fastest and most useful people directory ever developed.
We’re working with a small but growing number of clients across the world. Some of the more recognisable ones include Ogilvy & Mather, Boston Consulting Group Digital Ventures, V&A Waterfront, Mediclinic, Universal Music, M&C Saatchi Abel, BBDO, Hilton College, Cape Union Mart, Mandela Washington Fellowship, GetSmarter, King James, Old Mutual, wiGroup and Jumo.
The work environment
Our office is in the Dean Street Arcade, opposite the Newlands rugby and cricket stadiums, is surrounded by coffee shops, restaurants, health bars, and the world’s best ice-cream shop. And there’s a Woolworths right down stairs.
The people. Well, we think we’re great to work with. We’re focussed, but light-hearted. We do our best to help one another do our best.
About Paul Galatis (Founder & CEO) and Richard Arscott (Partner)
Paul Galatis is an entrepreneur in the technology space. Along with his two partners, he’s spent the past eleven years building South Africa’s most highly awarded e-commerce company, Yuppiechef.com. In 2013 Paul sold a piece of his stake in Yuppiechef to a US venture fund and stepped into a non-exec role and in 2015 started Names & Faces.
Richard Arscott worked in advertising for nearly 20 years. He was Managing Director of AMV BBDO, the UK’s biggest advertising agency, until December 2016 when he resigned to join the Names & Faces team as Head of the Foreign Office. Richard is based in London.
