How can Chatbots Improve Efficiency within your Business?

We all know that a huge amount of time is sunk into the early stages of speaking with a customer, often answering the same frequently asked questions before you get to the important stuff. Chatbots are a breath of fresh air for this whole process, not only taking the weight off of the initial contact, but also ongoing queries, bots ensure that customers are dealt with quickly and efficiently. In this article we will touch on how using AI can improve efficiency within your business.

The first and most obvious of the improvements in efficiency is the freeing up of your existing customer service team (you know, the humans) to deal with more productive enquiries and tasks rather than spending 80% of their time dealing with the same frequently asked questions. When you compare the cost of humans asking those same questions over and over — compared to a bot — you can see what great value a bot is. We do not mean replacing humans of course, but making them more available for higher priority tasks such as closing a sale, thus improving efficiency.

Another example of how using an AI chatbot solution to improve efficiency is that they can deal with a limitless number of conversations at any one time, which is a fair bit more than a human can deal with. This will help reduce the stress on your business of dealing with the bulk of initial interactions with customers. It is such a convenient way for customers to contact your business, as they experience an immediate interaction, in the long run this will contribute to keeping conversion rates high.

Whilst normal business interaction takes place within working hours, chatbots are ‘always on’, online and ready for business 24 / 7. Couple this with the fact that bots respond immediately to any query day or night, it is clear to see where efficiencies can be gained by using this technology. We all know what it is like waiting for a human operator to become available — ‘you are number 7 in the queue’. It’s hard to think of many things that would improve efficiency more than an automated company representative that will provide your customers with an immediate and accurate response, day or night.

Natter.ai provide a human-augmented bot service to ensure customers are dealt with quickly throughout the training process, while at the same time maintaining the highest level of service to your customers. Known as HAI (Human AI), this powerful tool enables you to intercept incoming messages, and confirm the bot’s suggested response or edit accordingly — which in turn trains the bot in a fast and efficient manner.

Originally published at Natter.ai.