[🛒Product introduction] Business chat solution Ncloud Chat to greatly improve customer convenience! 📈
Thank you for using NAVER Cloud Platform ncloud.com services, the cloud that anyone can easily start using.
🎉 NAVER Cloud’s representative business chat solution “Ncloud Chat” has greatly improved its convenience for customers through the November update!
Let’s take a look at which new features have been added.
Manage uploaded files more safely and systematically!
While a variety of new features have been added in this update, the features that enable more effective management of uploaded files truly stand out.
- Archive menu 📁
The Archive menu enables the admin to monitor all uploaded files. It is connected to the “Object Storage” product of NAVER Cloud Platform, so you can view all files from the dashboard and even manage the creation date and expiration date of files.
2. File upload security settings, add expiration date, specify size, set allowed type 📂
In addition, it’s been changed so that all files can be viewed after permission checks, and you can now efficiently manage uploaded files by setting the file download expiration date. You can also manage storage through setting the maximum file upload size and type (format) and block security threats in advance.
Upgrade operation through real-time statistics and improved export templates!
From the perspective of the admin, many features that help improve their chat operation have also been updated.
- Real-time statistics 📊
A real-time statistics feature is newly provided, which you can use to check real-time concurrent users (CCU), daily visitors, and visitors by period, and instantly secure data necessary for usage fee prediction and effective operation of chat response personnel.
2. Improved export template 📄
Member information and chat information are more clearly distinguished, improving the readability of chat export reports. This will dramatically reduce the time required for chat analysis by the operation team.
Improved chat system implementation environment!
With the addition of multiple APIs, you can implement member management (enables deletion, addition, information, and response), server-to-server channel addition and deletion, and message delivery through APIs. 💬 Now you can configure the chat environment more easily!
In addition, the Express Message feature, which reduces the chat delay when responding in real time, has been added, enabling you to configure an environment that’s more suitable for real-time live broadcasting and shopping that require quick responses.
Ncloud Chat plans to continue listening to customer voices and striving to provide better service. ✨
To show you a glimpse of the next update😮, AI-based chat filtering, SMS and app push, and chatbots are being prepared, and integration with services in various areas is also being planned!
We ask for your continued interest in NAVER Cloud’s representative business chat solution “Ncloud Chat.” 💙
