How businesses grow with one more client a day

It’s all about field service automation

Olga Kop
Navixy
3 min readJul 2, 2020

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Mobile workforce management solutions help significantly improve field performance and cut expenses with three components: discipline, fuel costs decrease and workflow automation. But significantly is too vague a figure for business.

Platforms and services prefer to share maximum or average results. Today we want to go another way and showcase the minimum results: the ones you can guarantee to your customers regardless of their industry, size or region.

10% productivity increase per each employee

While any product can have a minimum efficiency rate of 0%, it’s not the case of field service management. Due to the three not-so-secret ingredients, the performance will increase by at least 10%. Translated into business terms: previously a mobile worker would visit 10 clients a day, now it’s 11. One more order a day means the surplus of 22 orders a month. And we’re still talking about one employee’s results. So, what are the ingredients?

Discipline. Field employees are aware that any idling time, personal trips or neglected clients will be discovered by the field service platform. This also helps managers to see the real picture: how much time is required for warehouse operations, visits and negotiations, trips.

Route optimization. The refined discipline will streamline fuel costs. But the bigger part of the expenses will be covered by route optimization. Less mileage, less fuel consumption, less wear and tear and less time behind the wheel. To leverage the perks a user just needs to tap on the Optimize button.

Automatic workflow. Reports take a lot of time and still can have the wrong format, faulty inputs or miscalculations — let’s say by accident. Navixy allows to generate analytics on everything important automatically, from trips reports to tasks and other KPIs.

Extra orders without extra workers

What does increased productivity mean for business? Not all companies had to go on lockdown during the pandemic. Deliveries, supermarkets, and online retail had to work more hours than ever.

Increased field productivity helped these companies do more without hiring extra help as well as accommodate to the new reality without additional expenses.

In other cases increased performance guarantees continuous operation no matter what. If a team member goes on vacation or takes a sick leave the work will go on uninterrupted, not affecting deadlines and customer service.

Easy to start

Many businesses choose mobile applications for their field service. These yield some obvious benefits: no hardware investments and instant start. If a customer wants more sophisticated solutions, including cold chain or fleet telematics, these will require GPS trackers and sensors. Clients might think that such a solution will be hard to manage, but it’s not so with Navixy. We’ve launched a series of how-to videos to exhibit the platform functionality as it is.

Let us know if you liked this not-sugar-coated approach. We hope it will help you gain the trust of companies from different regions and markets. You can always talk over the platform functionality with our customer support team at sales@navixy.com. Subscribe to our Facebook and Youtube updates.

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