Staying in contact with your customers via WhatsApp

Thomas Schoffelen
Mar 20 · 2 min read

While people are self-isolating many shops are making changes to keep running business ‘as usual’. It’s a rapidly changing situation for shops and communication with your customers plays an important role.

To help make it as easy as possible for your customers to contact you we’ve rapidly developed the option to add WhatsApp chat functionality on your NearSt shop page. The new service is available from today, is completely free, and will allow shoppers to contact you directly via WhatsApp.

Once enabled, your NearSt shop page will contain a chat button.

All you need is a WhatsApp Business Account to receive any messages sent through your shop page. Setting up a WhatsApp Business account is very simple (and free!), and will take you less than a minute. It gives you a very easy way to be reachable for your customers, without giving away your personal mobile phone number or mixing personal and business messages.

Just follow these simple steps:

  1. Download the WhatsApp Business app on your iPhone or Android phone.
  2. Once you open the app, you will be asked to enter a phone number. It’s recommended to use your shop’s landline number for that!
  3. It will try to send an SMS to that number at first, which might fail in the case of a landline, but you will then be able to request an automated phone call with the code needed to verify the number.
    After that’s done, you’ll get a chance to set your business name and some other optional details, like an address and opening hours.
  4. Once everything is set up, go into Business Settings > Short Link and copy the link WhatsApp has generated. Send that link to support@near.st, and we’ll connect it up to your NearSt shop page!

If you have any questions or need any support getting set up please get in touch with our team and we will be happy to help hello@near.st.

Getting people back into high street shops

Thomas Schoffelen

Written by

NearSt

NearSt

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