Design journal for people-centred services

The NEC Digital Studio playbook is now publicly available online, full of information about what we do and the unique approach we take.

Kat Dixon, Olivia Holbrook and Tom White discuss the chaos and complexity of service design projects. Often referred to as the ‘messy bit’.

Content design can make or break a service. This article shares advice on how you can apply content design principles to your project.

Service Designer Luca Piallini explores how we can use systems thinking to navigate the complexity of the climate crisis

Kat Dixon and Liam Hinshelwood discuss the emergence of ChatGPT, uses for it in research and service design and wider seismic change.

The terms ‘analysis’ and ‘synthesis’ are used differently by researchers. This article outlines how we define and use these terms at Snook.

In this article, we focus on how our design practice is integrating learnings from behavioural sciences to address the climate emergency.

Snook joins other designers in the UK to start the Design Declares Campaign launching this week, to come together as an industry to declare…

There’s something about seeing a physical space fill up with post-its, pictures and string, linking insights, that gives people a tangible…

Snook’s history is rooted in designing services that work for people and help improve society.

This is an excerpt from the call I had with our team on Thursday 29th July 2021 to share the news I am moving on. And yes I did cry.

You may have seen that today I announced that I’m moving on from Snook after co-founding it 12 years ago.

Why asking questions about the wider system is essential

Today, Snook launch the next iteration of the design patterns for mental health library.

… and how can we make it a reality?

In the summer of 2018 Snook published a blog, ‘Our world is getting warmer’, to sound the alarm on the climate crisis and explore how…

My main goal this year professionally is to develop the way I work with power in my design practice. Power and privilege have been a gap …

Why protecting people from online harm needs to be informed by user-centred design