Healthcare is an All Players project
While reading this article (How Systems Engineering Can Help Fix Health Care, Harvard Business Review) about Johns Hopkins Medicine experiencing “how powerful systems engineering can be when we set out to improve patient safety and quality of care”, I was more and more convinced that Healthcare is today a game of integrated descisions and partnerships.
How many players impact most clinical institutions? Hardware, Software, Supplies, Consultants and Clinical Knowledge are some of them. How many times decisions about investments are made -in those institutions- putting together all those players? How many times the impacts from those are measured with a KPI which allows to fully understand the decisions made without considering all systems?
One of the main concerns when talking to physicians and nurses in different institutions is thir perception that they are serving technology and not the other way round. This is the first symptom that shows the All Players perspective is not being considered to do a better Healthcare project.