Cloud Telephony Solutions

Cloud Telephony Solution Provider & Cloud-based Phone Systems

Looking for the best Cloud Telephony Solution Provider for your business? This post reviews and compares 10 Cloud-based Phone Systems to help you find the right fit.

Customer communication is an ideal role for every business. Cloud Telephony is an effective way for companies to engage customers with its high-end features, unique functionalities, unified and intuitive dashboard, etc. Moreover, compared to traditional phone systems, these cloud communication software bring exceptional benefits for small businesses.

As the internet grows, so will cloud services, which can be considered the future. Businesses will soon migrate and adopt cloud services to enhance business performance and customer experience at cost-effective pricing as they don’t require any physical infrastructure setup.

To do so, choosing a superfine cloud telephony software that fits various sectors’ business requirements is crucial. This blog has discussed the top 7 cloud service providers that can transform business requirements into a reality.

Cloud Telephony: An Overview

Cloud Telephony is a communication strategy that helps businesses engage their customers through different conversation channels in a unified dashboard. The channels include social media, web chats, emails, etc.

They work via Voice Over Internet Protocol (VoIP) technology that enables communication to happen over the Internet. It is stated that the VoIP market will hit $102.5 billion by the year 2026. Hence, cloud-based phone systems can be a savior for most struggling businesses today, particularly with investment.

When compared to traditional business phone systems, cloud telephone systems have the following benefits:

• Affordable cost
• Ease of setting up
• Flexibility
• Reliability
• Scalability
• Remote-friendly environment
• Maintenance-free and
• High-end security

Apart from this, cloud platforms are device-friendly. Hence, agents can access the communication platform through smartphones, desktops, laptops, and tablets with a stable internet connection.

7 Best Cloud Telephony Service Providers in India:

By knowing the importance of cloud telephony, it is essential to know the top providers who offer excellent solutions in the market. Let us uncover the best 7 telephony system providers in cloud communication market:

1. TeleCMI: An Award-winning Cloud Phone Systems Provider

TeleCMI has been the industry’s renowned and best cloud telephony service provider for a decade. They deal with unique business communication requirements and turn them into a modernistic reality. Their next-generation cloud telephony services have unimaginable features and functionalities and an informative dashboard to offer unparalleled productivity and drive business performance.

Moreover, their solutions are at a budget-friendly pricing regardless of the industry. They have happy customers all over the globe who are completely satisfied and continue using the application. Also, they provide exceptional customer support, and the setup process will take just a few minutes.

Features:

• A single dashboard console for global and international calling is needed
• Multi-level IVR and superfine ACD for skilled routing
• Live call transfer and agent performance tracking
• 12 months of call recording data to save customer details
• End-to-end call management & deep analytics to make decisions
• Call Queueing & Callback for quick customer engagement
• Call barging & whispering to provide excellent responses
• Call conferencing to add multiple agents in a single customer call
• Sticky Agent to connect with the previously spoken agents

Benefits:

• 70+ powerful CRM integrations to explore apps in a single place
• Excellent uptime of 99.9% for unparalleled connectivity
• Cost-effective pricing plans for businesses looking for minimal investments
• 7+ global data centers to experience seamless data storage.

G2 Rating: 4.8 out of 5 (135 Reviews)

2. Exotel: A Leading Cloud Telephony Services Provider

Exotel offers cloud-based telephony solutions with advanced features to meet business needs. Their primary motto is to engage customers and provide them with a unified communication interface that consists of complete end-to-end information.

The application instantly tracks the agent’s and their customers’ performance and offers cloud services that help increase productivity and business growth. Businesses can also deploy cloud-based solutions in minutes and complete their setup to get started.

Features:

• CRM integrations to combine multiple platforms in a single console
• Toll-free numbers to get your customers connected promptly
• Instant call assigning feature to quickly allocate the calls with appropriate agents
• Bulk SMS and automated messages to notify customers of any updates
• Handle call management functionalities entirely to handle customer calls
• Auto Dialers to spontaneously dial customers and boost conversions.

Benefits:

• Promotes remote-friendly environment to work from anywhere
• 24/7 customer support to resolve customer queries if any
• Multiple data centers to experience uninterrupted connectivity.

G2 Rating: 4.3 out of 5 (80 Reviews)

3. MyOperator: An Outstanding Cloud Telephony Software Provider

MyOperator is the best cloud telephony service provider. It specializes in offering scalable business solutions based on the industry’s increasing and present demands. With one-click calls and real-time analytics features, agents find it effective to speak with customers, and business heads can easily track agents and business performance quickly.

They provide solutions to businesses of all sizes and the global industrial sector. MyOperator has happy clients all over the globe, and their solutions have helped them gain multiple global customers and retain their existing ones.

Features:

• Live analytics to track the real-time data and provide instant responses
• Call tracking to monitor the ongoing, missed, and old call data with a few clicks
• Call reports can be extracted by applying the respective filters and get the data
• Call recording to save and use the recorded customer call data for the future
• CRM integration to merge various communication channels in the dashboard
• IVR solution to route the calls effectively to the agent, team, or departments.

Benefits:

• 24/7 customer support to remain exceptional in engaging customers globally
• Increased efficiency by making the agents remain productive with multiple features
• Enhanced customer experience with built-in features in the application.

G2 Rating: 4.1 out of 5

4. TataTeleBusiness: A Reputed Cloud Phone Systems Provider

TataTeleBusiness is yet another cloud-based call center phone systems provider with 100+ customers worldwide. Based on customer interest, business demands, and current trends, their solutions are applicable to startups, small businesses, enterprises, and corporates.

Their solutions are entirely unique and will quickly make brands popular with increased customer engagement rates every day. Their cloud solutions allow users to make calls from any device based on their comfort and engage customers.

Features:

• Voice broadcasting to distribute the video content and engage customers
• Missed call service to rule out the fear of losing the customers
• Call queue management to manage to respond to calls one after the other
• Real-time tracking to determine the live calls, and other customer conversations
• Virtual phone number to connect with customers from different global locations
• CRM integration to blend multiple communication channels in a single dashboard

Benefits:

• Enhanced Productivity by making the agents engage customers seamlessly
• Uninterrupted connectivity with excellent uptime and stable internet
• Greater customer experience with different functionalities for quick query-resolving.

G2 Rating: 4.0 out of 5

5. Servetel: The predominant Cloud Telephony Service Provider

Servetel is well-known for its specialized features, functionalities, and exceptional customer support. It helps businesses manage the entire cloud communication platform and integrate multiple channels in a single dashboard.

It also provides real-time information that helps agents communicate quickly with customers. Their solutions are also fully protected and come with various encryption practices to rule out data threats and other security issues, if any.

Features:

• End-to-end call management to keep track of all the calls on the platform
• Real-time data analytics to learn about live communication data
• API integrations to combine multiple applications for exchanging data
• Agent management portal to determine and evaluate customer queries and data
• Bulk SMS to reach out to the customers for instant notifications
• Automated Dialers for boosting conversions by reaching out to the targeted customers.

Benefits:

• Enhanced customer support to customers all over the globe
• Zero infrastructure investment as the cloud does not require a physical location
• Easy setup, which can be done within a few minutes and with a few clicks.

G2 Rating: 5.0 out of 5 (1 Review)

6. Pulse: A Recognized Cloud-based Telephony System Provider

Pulse is the most powerful cloud telephony software provider, with excellent features and functionalities. With its solutions, businesses can increase agents’ productivity, enhance customer satisfaction, and quickly gain new customers.

Their software allows businesses to send voice messages in bulk to the target customers effectively. They can also seamlessly integrate their CRMs with complete flexibility in a few clicks. Hence, all the data remains in the dashboard lively and helps agents quickly respond to customer queries.

Features:

• Intuitive dashboard that comes with fantastic functionalities all in one
• IVR to seamlessly transfer and direct the customer calls to the agents/ teams
• Voicemail functionality to listen to customer queries even when unavailable
• Call management to handle end-to-end call functionalities and enhance customers
• Powerful CRM integrations to combine one or more platforms in a single dashboard
• Intelligent call masking feature to protect customer information from third-parties.

Benefits:

• 100% data security with high-end data protection protocols
• Simple setup and infrastructure without the need for physical location/equipment
• Higher reliability where it comes with greater uptime and connectivity.

G2 Rating: 4.8 out of 5 (12 Reviews)

7. Dialdesk: A Cloud Telephony Provider for Businesses

Dialdesk is a well-known cloud telephony software provider that enables easy, high-end customizations of global industries regardless of their complexities. The software comes with multiple rich features that help agents make quick customer engagements.

It also has built-in security features to rule out data threats. Their advanced features and functionalities can offer seamless business operations. Their powerful software can help businesses manage and handle calls and other forms of customer communications effectively.

Features:

• Inbound and Outbound call centers to effectively speak with customers
• Customized IVR to direct the calls skillfully to the respective agents
• Missed call services to follow up on customer calls that failed to pick up
• CRM integration to add up multiple communication channels
• Automated Dialer to dial customer calls quickly and level up conversions
• Virtual Phone Numbers to communicate with customers across the globe.

Benefits:

• Round-the-clock customer support to work on customer issues
• Cost-effective pricing to remain affordable for all businesses
• Increased flexibility in setting up and maintaining the application.

Conclusion:

Cloud telephony software is an excellent and affordable way to interact with customers quickly. As we are already in an internet era, these cloud solutions can be a reliable way to switch with easy setup and no physical infrastructure.

If you are a business struggling to engage your customers and missing out, these cloud communication platforms can be a savior. You can also continue using your existing business phone numbers and tools without switching to new ones. This zero-infrastructure investment and minimal budget solution can help businesses grow more, especially startups and small businesses.

Make sure you choose the right cloud telephony software provider by looking out for their products, features, customer support, pricing, and customer reviews before making an investment.