Cisco Salesforce Integration: The Masterstroke To Boost Business Revenue
Exceptional customer experience and prompt provision of solutions are key pillars on which the customer support department thrives. There are no second thoughts that contact center VPs and directors have implemented the best technologies to surpass competitors in the market.
Still, a missing piece in the puzzle makes them lag in the competitive market.
So, dear VPs and everyone in the senior management of contact centers, are you too sapped of juggling between phone systems & CRMs for offering matchless customer support? If yes, here’s how to change the game — streamline your contact center operations with Cisco Salesforce integration.
This alliance will skyrocket your agents’ efficiency levels for offering a seamless customer experience & service. Leafing through the blog will help you understand how Cisco Salesforce integration takes the contact center to the next level by simplifying operations.
Generating Revenue With Cisco Salesforce Integration
Salesforce is one of the major sharks in the CRM industry with a global user base. It is primarily used for tracking sales operations & marketing campaigns for businesses. With its seamless integration using a Cisco Salesforce CTI connector, businesses can witness measurable success & generate revenue.
Here are the top ways Cisco Salesforce integration helps a business generate revenue.
Fostering Agent Productivity
Contact center agents play a prime role in generating revenue for the business by responding to customer queries on time. With Cisco Salesforce CTI integration, agents’ productivity levels elevate as they get instant access to the required information. Since they acquire call controls, agents can focus on delivering prompt client resolution.
Enhanced Upselling & Cross-Selling Opportunities
With the help of Cisco Salesforce integration, it becomes a breeze to read the customer’s calling pattern related to product inquiries. This data is vital for the sales department for cross-selling & upselling opportunities.
Since the data related to customer preferences is stored in the system, agents can suggest or highlight products/services during an ongoing call with customers. It increases the cross-selling and upselling opportunities.
Such personalized interactions help in boosting the retention rate & encourage the customer to return to the brand.
Improved Retention Rates
Every business dreams of having high retention rates but only a few of them can accomplish it. The reason behind their success is implementing the powerful alliance of Cisco Salesforce integration. Since the customer interaction becomes personalized, based on the wealth of data mustered, it becomes easier to strengthen the relationship with the customer.
Boost Sales & Conversion Rates
Prompt resolution to customer queries is always prioritized and lauded in customer service. Agents can assure promptness in rendering resolutions through a Cisco Salesforce CTI connector.
This powerful alliance allows agents to access information like customer data, purchase history, previous tickets, etc. Availability of the desired information helps agents focus on streamlining the sales process and boosting conversion rates.
Combining in a nutshell, the Cisco Salesforce integration has steered contact centers in the right direction in the context of generating revenue. There are some listed benefits of integrating the Cisco Salesforce CTI connector that shouldn’t be missed.
4 Benefits of Salesforce Cisco CTI Connector
Contact center VPs can enjoy the following benefits after the Cisco Salesforce integration:
Improved Customer Experience
The overall customer experience is enhanced when agents efficiently address customer queries by accessing customer information that accelerates personalized interactions.
Increased Productivity
Streamlining communication processes and automating repetitive tasks contribute to increased productivity among employees, allowing them to focus on more value-added activities.
Cost Savings
The automation and efficiency gains offered by the Cisco Salesforce CTI Connector translate into cost savings for businesses. Reduced manual handling of calls and streamlined workflows contribute to a more cost-effective communication infrastructure.
Scalability
The solution is scalable and can adapt to the evolving needs of businesses. Whether you are a small enterprise or a large corporation, the Cisco Salesforce CTI Connector can be tailored to meet your specific requirements.
Parting Words: Cisco Salesforce Integration
Right from skyrocketing the customer experience to boosting revenue generation for contact centers, the right set of technology & integrations plays a prime role in ensuring a brighter future.
Implementing the Cisco Salesforce CTI connector in the contact center is a proven strategy for capitalizing on forthcoming sales opportunities.
If yours is a contact center seeking a Cisco Salesforce CTI connector, NovelVox is the name to reach out to. It is a reputed software development company in the CX market offering services for 15 years & counting.
This CMMI Level-3 certified company has developed & deployed tools for its global client base. The vast product line of NovelVox includes Unified Agent Desktop, Smart CTI Connector, Contact Center Wallboard, Chatbot, Agent Helpdesk Software, Reporting Software, and Omnichannel Customer Engagement Platform.
