How to build a killer bot, why leadership is ownership 😎 🤖
Our weekly dose of “Monday Morsels” centre’s on building “mental models” that allow you to build knowledge in AI, automation & the technologies or business models that support it. Each week we cover 2–3 morsels, this week we cover why leadership is ownership, how to build a killer bot.
Image: Matt Cherubino
How to build a “killer” bot —
App users are spending over 80% of their time on only five apps, with one of those five guaranteed to be Facebook. As you’re aware, we believe that there is a significant shift in the potential delivery or discovery of services, which bots will initially lead. If you want further reasoning, perhaps review Bloomberg’s analysis of the positive productivity effects of automation on both labour and consumption. So this morsel will cover some key articles we’ve utilised in building our own bot (more to come soon), and ways to get started. Try reading through these articles in the following order:
- So you want to build a chatbot (from chatbot magazine, the premier industry publication)
- Psychological rules to following when building (bots are a powerful lesson in psychology)
- 7 things people get completely wrong (from the founder of Slack, very useful)
- Common UX mistakes for bots (having worked through different flows, this is so important)
- How deep learning tools can assist your development (the next layer of intelligence for bots)
- A review of bad Natural Language Processing (how to reduce cognitive friction for users)
Image: Red Revolver
Why leadership is ownership —
Leadership is an interesting topic as there’s an inherent number of assumptions that come with the term. In civilian life, there’s really two forms in my mind; leadership that’s earned, and leadership that’s not. The only way to earn leadership is to own each scenario and communicate that to a group of people effectively. The inverse is just management — you know the boss that tells you what to do “because”. There are many corporate theories associated with the topic of leadership, that in my mind overcomplicates the simplicity of leadership. So where to identify the critical practices? Having read numerous books, watched countless videos, and worked with a large portion of Australia’s largest corporations — in my opinion, the armed forces have this covered. An example of a theory with application can be uncovered reading Extreme Ownership — undoubtedly one of the best books I’ve ever read. If you prefer a civilian version, then Alex Ferguson is an example of owning each scenario. Jocko Willink, a former commander in the Navy SEALS breaks down the simplicity of leadership down to a key tenant in the SEALs: Ownership. He defines that a leader is truly & ultimately responsible for everything. From winning the war within (mentality & communication) to executing on the field (leading through practice), and maintaining success (creating positive constraints & strategic systems to empower your team). Ownership of all these three areas and how it’s executed is detrimental to being a leader in the SEALs with countless practical examples used in his book. But to use our own example, this is no more apparent than in one of my favourite TV series — Band of Brothers. Take the contrasting relationship that Easy (E) Company has with Captain Sobel versus Major Winters, the difference is extreme, and Major Winters highlights why a good leader takes ownership and therefore has his men willing to do anything for him.
Image: HBO, Band of Brothers
Random Morsels to get smarter
A key to having a toolkit of generalist skills, is to read outside of where you gravitate. Below is a list of our picks for the week:
- 30 Years, Reflections on the Ten Attributes of Great Investors. Having read numerous books on the Top 5 of all time — Buffett, Munger, Soros, Tudor-Jones etc, it’s important to understand the mindset & skillset required, as studied by Credit Suisse.
- A Unified Theory of Deliciousness. I worked in hospitality for over six years. Food has a curious way of changing your perceptions, and David Chang defines that with his pan-asian cuisine. This piece is a breakdown of the logic underlying deliciousness, and how to replicate across many cuisines — it exemplifies why new skills can help you in common areas of your life.
- Paradigm Shift Machine, Pt. 2. Part two of Alex Danco’s series on paradigm shifts. “Pull and push to here and now” covers how media is completing a major shift with Facebook as the core example.
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Thanks for reading! Have an awesome week.