Firing the delivery boy is like shooting the messenger. Image: Arre

Delivery boys are the new donkeys

Zomato’s delivery boy stole food from the food packets. Zomato fired him. However, it highlighted that delivery boys are in bad shape.

Zomato is not the only one. Big Basket’s delivery boy was carrying unbearable weight.

Who are these delivery boys?

  • They are unskilled or semi skilled workers. Unskilled do not require any prior experience. Semi skilled require some prior experience for work.
  • A typical delivery boy has to own a bike, an Android phone and cash for the deposit ( for obtaining the bag).
  • Key ability of the delivery boy has to be able to use the application, use the map to navigate and communicate with the customers in the local language.

How much do they earn?

  • Each job portal offers them a joining bonus upto INR 15,000.
  • They earn INR 30 to INR 50 per delivery. They deliver 20 or more food packets in a day.
  • Other than per delivery commission they get bonus for the number of hours they log in every day; 5 hrs or 8 hours.
  • On an average they earn between INR 600 to INR 1000 per day ( 20 deliveries), and a bonus amount from INR 50 to INR 200.
  • Boys have to incur the cost of fuel, maintenance and helmet. Average fuel expenditure is INR 200 per day.
  • Their monthly payout ranges between INR 15,000 to INR 60,000.

What are their working conditions?

  • On a typical day they work for 12–16 hours.
  • They get a weekly off, but few take these offs. They prefer earning. They over work.
  • Most of them do not get meals, toilet facilities, medical facilities, and resting facilities.
  • Though, startups limit their delivery area within five kilometres, they have to travel to far off places.

Who employs them?

Startups and logistic companies, who manage deliveries for the startups employ delivery boys. Zomato alone employs 1,50,000 delivery boys. Also, they work as part time contractors, not full time employees.

  • Zomato
  • Big Basket
  • Amazon
  • Flipkart
  • Delhivery
  • Ekart
  • Swiggy
  • Dunzo
  • Food Panda

Read more: